At Metsä Wood UK, we support our customers with a wide range of services which go beyond simply offering high quality products.
Product experts
Contact our team of product experts who are on hand to share their knowledge and experience of our full range. If you have questions about production processes, features and benefits, or how to make the most effective use of engineered wood in your project, we have someone who can help. For architects and engineers, why not try the
support section of our Open Source Wood platform?
Availability
We hold comprehensive levels of stock for Kerto LVL and Finnjoist I-beams at our site in King's Lynn. This ensures reliable, ready availability for your project.
Forecasting
At Metsä Wood UK, we believe in working closely with our customers. We can help you to forecast your demand, and in turn, we use this information to make sure that we have the necessary stock on time in the UK.
Own collection
Own collection can be made from our facility in King's Lynn, Norfolk. This is for Kerto LVL and Finnjoist I-beams, and is subject to you providing us with the requisite notice.
Varied delivery options
Standard products can be delivered on a maximum ten day lead time, but many deliveries are made within three to five days.
While small loads may be subject to a transport charge, full loads are delivered directly to our customers' premises, usually on a flatbed truck or articulated vehicle. Customers need to ensure that they have mechanical offload facilities available, such as a forklift.
Open Source Wood platform
Metsä Wood is calling on all architects and engineers to share their innovations in wood construction. The Open Source Wood initiative is a pioneering open innovation project aimed at facilitating knowledge sharing and growth in modular wood construction. Find elements, share ideas, connect with pros, join and contribute, and get support at
opensourcewood.com
Technical support
Metsä Wood UK's technical, engineering and design team has decades of experience within the timber industry, and is dedicated to supporting you with everything from design to product optimisation. Depending on the needs of our customers, structural design and draughting support may be available. Our UK-based technical hotline is ready to assist with your enquiries.Click here to find out how to contact us.
Customer service support
We have a dedicated customer service team on hand to assist with advising on stock availability, processing orders and arranging delivery. In addition, we can advise on pack sizes, available lengths and all product data, so if you need any help or information,
click here to find our contact details.
Design software
Metsä Wood has several tools aimed at making timber design and structural analysis simple and accessible.
Finnwood® is a design tool which can be used to compare and calculate Kerto® LVL panels and beams, along with Finnjoist I-beams (FJIs). You can download this software directly from the global Metsä Wood website.
Available as an app to use on-the-go,
Finnframe® is a tool to support building sites when installing our engineered wood products. For our distribution customers, we have the Finnframe design package which provides detailed specifications, material listings and drawings for Finnframe floor systems using Finnjoist I-beams (FJIs), Kerto LVL and Finnseal. You can find a copy of the
Finnframe remedial form here.
Design libraries
At Metsä Wood, we understand that collaboration and the sharing of knowledge is one of the best ways to improve the use of timber in construction. That's why we've launched the
Open Source Wood platform, a freely available resource where design professionals can share ideas, designs and experience.
For engineers and designers, our timber product families are available to download in several places:
bimstore,
ProdLib and the
global Metsä Wood website.
CPD seminars
Our team of experienced engineers are available to present CPD seminars to groups of architects and/or engineers.
Click here to find out more about what's included and how to request a CPD seminar for your organisation.
Distributor network
Metsä Wood UK has a wide
distribution network, supplying our engineered wood products to offsite and on-site manufacturers, contractors and constructors across the country. This ensures further product support for the construction industry.
